Privacy Policy

Luscombe & Co. (UK) Ltd believe that your personal information including your purchase history, name, phone number(s), email and residential address, and credit card data belongs to you. We appreciate that your personal information and security are important to you. Our aim when collecting this type of information is to serve you better and we will not rent or sell your information to third parties. The terms and conditions of our Privacy Policy are further set forth below.

Controllers Of Personal Information

This Privacy Policy applies in the following instances:

* When you make a transaction at any of Luscombe & Co. (UK) Ltd offices and offices trading under licence from Luscombe & Co. (UK) Ltd.

* When you make a transaction or purchase through Luscombe & Co. (Ltd) websites.

* When you subscribe to any of our email programmes in the United Kingdom.

What Personal Information About Customers Does Luscombe & Co. (UK) Ltd Gather?

Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience. The personal data we collect includes your name, phone number(s), email and residential address. This information helps us to personalise and continually improve your experience in our offices and when using our Website.

You don’t have to register to access Luscombe & Co.’s website, however, we want to help you find exactly what you require as quickly and smoothly as possible. Therefore the more we know about your preferences the easier it is for us to help you. For this reason we encourage you to register with us.

Once registered we are in a better position to recommend specific properties or services of potential interest to you. Your details may be combined with other information in our records in order to:

Save you having to keep giving us the same information for different services offered by Luscombe & Co. (UK) Ltd and/or offices operated under licence from Luscombe & Co. (UK) Ltd.

Help you to get more out of your visits to our website by suggesting information about products and services which may be useful to you.

Keep Luscombe & Co. (UK) Ltd and offices trading under licence from Luscombe & Co. (UK) Ltd up to date with your details.

When you register you consent to us using your personal data in the manner described in this Policy.

The types of information we gather are:

Information You Give Us: We receive and store information, including information that relates to and identifies you “personal data”, that you enter on our Website, provide to us in our offices, or give us in any other way. You can choose not to provide certain information, but if you do so then you may not be able to take advantage of many of the features contained in our Website.

E-mail Communications: You can choose to receive emails from us by signing up in our offices or online. When you sign up with Luscombe & Co. (UK) Ltd, we may, from time to time, send you information about our affiliated companies. The emails we send will include relevant news items, special offers, advance notice of new products and promotions, updates on services offered and notification of upcoming events. To ensure that we are providing materials of interest to you, we may monitor whether you opened a particular email have clicked on the images and/or links therein. You may unsubscribe at any time from receiving emails from us by clicking on the unsubscribe link at the bottom of any email message.

Text (SMS) Communications: You can choose to receive text messages to your mobile from us by signing up in our offices or online. When you sign up with Luscombe & Co. (UK) Ltd, we may, from time to time, send you information about our affiliated companies. The emails we send will include relevant news items, special offers, advance notice of new products and promotions, updates on services offered and notification of upcoming events. You may unsubscribe at any time from receiving text messages from us by logging into your Luscombe & Co. account area and deselecting the option to receive SMS alerts from us.

Automatic Information And Cookies: Like many websites, our site uses “cookies”. When your Web browser accesses our Website and when you register, it will send us information which is useful to us, such as your name and your email address.

Cookies are pieces of information that allow us to provide you with a more convenient and personalised experience by recording information about your preferences. Most browsers will allow you to prevent your computer from accepting cookies. However, if you choose to disable cookies certain elements of our Website’s functionality will no longer be available to you. Please note that the information in our cookies can be requested only by the Website and our browser will not pass these cookies to any other site.

You can read more about cookies and their use at the Interactive Advertising Bureau’s dedicated website:

For What Purposes Does Luscombe & Co. (UK) Ltd Process Personal Data?

We use your personal data for purposes such as updating our account records, improving Luscombe & Co. (UK) Ltd products and services, marketing of Luscombe & Co. (UK) Ltd products and services and communicating with you. You may notify us at any time that you do not wish to receive marketing material from us by clicking on the unsubscribe link at the bottom of the email communication or following the unsubscribe option in the text messages you receive from us.

Does Luscombe & Co. (UK) Ltd Share The Information It Receives?

When we collect your personal information, it is shared only with our affiliate and subsidiary entities as mentioned above and third parties as further described herein:

Service Providers And Agents: We employ other companies and individuals to perform certain functions on our behalf. They only have access only to the information needed to perform their functions, and only for the purpose of performing those functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we may sell or buy companies, subsidiaries, or business units. In such transactions, user information generally is one of the transferred business assets. In the unlikely event that Luscombe & Co. (UK) Ltd or substantially all of its assets are acquired, user information will of course be one of the transferred assets.

Protection Of Our Website And Third Parties: We release account and other personal information if and to the extent that we consider release is necessary to comply with the laws or to protect the rights, property, or safety of our Website, our users, or third parties. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Naturally, this does not include selling, renting, sharing or otherwise disclosing personal data for commercial purposes in violation of the commitments set forth in this Privacy Policy.

Is Data Transferred Outside The EU?

We may use service providers who may provide services for us that operate or are located in countries outside the EU. The data protection laws outside the EU may not provide an equivalent level of protection to those in the UK, but Luscombe & Co. (UK) Ltd will abide by this Privacy Policy, as well as any applicable laws, when data is transferred. Luscombe & Co. (UK) Ltd will take steps to ensure that such recipients of data transfers are made aware of this Privacy Policy and take action to preserve the confidentiality and security of your personal data.

By providing us with your personal information on our Website or in the course of using our services, you consent to the transfer of your personal data to Luscombe & Co. (UK) Ltd, related group companies and authorised third parties outside the EU, for the purposes described in, and in accordance with, this Privacy Policy.

What Information Can I Access?

Luscombe & Co. (UK) Ltd and each office operated under licence from Luscombe & Co. (UK) Ltd is registered under the Data Protection Act 1998 in the United Kingdom.

We take precautions to ensure the security and confidentiality of your personal data, and strive to keep it accurate. Luscombe & Co. (UK) Ltd believes that you should have the ability to review and update your account information.


We do not seek or knowingly collect any personal information about children under 16 years of age.

Third Party Sites

Third party internet sites that you can link through to from our website are not covered by our Privacy and Security policy, so we accept no responsibility or liability for these sites.

Conditions Of Use And Revisions

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Policy and any applicable terms of use. If you have any concern about privacy or have any questions or comments, please send them to [email protected] and we will try to resolve it.

We may need to update our Privacy Policy from time to time. We may e-mail periodic reminders of our policies and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Website Usage Privacy Policy 2011

Luscombe & Co. is committed to protecting your privacy and ensuring that any personal information provided by you is secure. This policy does not extend to external websites accessed from this site. Please read the terms and conditions of any other sites separately.

It is equally important that you take steps to protect yourself against all forms of financial crime. Please take some time to read the rest of this section for some helpful advice on what you can do to protect yourself.

If you have any queries with regard to our privacy policy, please contact our Office who will be happy to help.

Keeping your personal information secure

Ensure that the equipment you are using to access our online services cannot be overlooked by another person (much as you would do whilst entering your PIN into an ATM).

When you have completed your transaction or wish to take a break, log-off the service and close down your Internet browser.

It is best not to use a public computer to access your online accounts because you cannot be certain that the public computer is secure for example – it may be infected with a virus that will try to collect your password or other personal information.

Using an email account that is not shared with other family members will help keep your communications confidential. How to protect yourself

Personal firewall software can detect and block abnormal network activity directed at your computer. This activity is usually automated, and as soon as an insecure computer is found it will become a target. “Always-on” Internet connections (Broadband) are most at risk from malicious scanning.

Anti-virus software can help to detect viruses. There are 2 main varieties – one type is dependent on the updating of its database of known viruses and the other type (know as “heuristic”) is not. If you do not keep anti-virus software up-to-date then it will soon become useless; update it every time you go on-line.

E-mail content filters can help reduce malicious software, in the form of infected file attachments. Do not open or reply to any e-mail unless you are certain of its source, and you trust it. The Delete key is the best way to deal with suspicious e-mail, once deleted empty your waste bin to help totally remove it from your computer system.

Internet website filters can help to block access to offensive web sites and prevent spyware from being installed. Viruses can be downloaded from web sites often accidentally and unknowingly, these have been known to change a dial-up modem’s telephone number so that your Internet connection becomes premium-rate.

Using passwords

Never use the same passwords for your online accounts that you use elsewhere. Do not disclose your password to anyone else or write it down.


A Trojan is a malicious file, usually disguised as something useful, but when activated, can cause loss, damage or even theft of data.

The critical difference between a Trojan and a virus is that a Trojan cannot replicate itself. The only way that it can spread is if you help it, typically by opening an email attachment or downloading from the internet.

Once you open this file, the Trojan goes to work destroying your computer’s functionality – possibly recording your logging-in details. A good line of defence is not to accept files from someone you don’t know, and if you have any doubts, then do not open the file.

Identity Theft

Identity theft occurs when someone’s personal information is used by someone else without their permission or knowledge.

A person’s identity is a valuable commodity and criminals have become ever more ingenious in their quest to get hold of a convincing false identity. A criminal does not need to obtain a person’s whole identity to commit fraud; they may only need the key elements such as name, address and date of birth. This may then be used to support criminal activity, involving fraud, deception, or obtaining benefits and services in the person’s name. How we collect information from you

We may collect and hold some information about you whether you are an existing customer or a first time visitor to this website. We collect personal information through online forms, enquiries and if you register on the website. You can view information about properties, products or services without submitting any personal information.

Why we collect information from you

The information we collect from you may be used for the purposes of:

* providing information and services requested by you

* enabling us to make a response to your enquiries

* personalising our service

* crime prevention and prosecution of offenders

* carrying out statistical and business analysis and market research

* developing new products and services

* improving levels of service

* providing you with information about our products and services, the products and services of other companies within the Principality Building Society group and the products and services offered jointly with or on behalf of our carefully selected financial services partners. We may also share information with those organisations where you have agreed that we may do so.

Where we intend to use your information for marketing purposes, you will be notified on our site at the time you are providing us with your information and be asked for consent to use your information for marketing purposes. You have the right at any time after you have given any consent to change your mind.

How the information we collect from you is stored

Information collected about you will be stored on a secure database. We will hold information about you for as long as is necessary and in accordance with regulatory requirements.

Cookies, what they are and why we use them

A cookie is a small string of text which is sent from the website and is then sent back from your web browser on each request to that website only. Cookies allow the website to identify your user account when you browse the site. Specifically, the Peter Alan website sends a cookie when you sign-in to the site, so that you can amend your user profile and add properties to your shortlist.

The site only uses session cookies these are not stored permanently on your computer, which means that you will have to log-in to the site again when you restart your computer or if you close all your browser windows.

You may choose to set your browser not to accept cookies. Please be aware that in doing this you will not be able to register and store a property shortlist on the site.

Using our site and security of your information

When you use our site to submit any sensitive information, such as the user registration and login, we ensure that the information you send us is encrypted in transit by using a secure server (SSL) which can be verified from the “padlock” icon in your browser.

Online Advertising We Use

We use Google AdWords Remarketing to advertise Luscombe & Co. across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Luscombe & Co. you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager

Other websites

We have links to other websites which are not covered by our privacy policy. Other websites privacy policies may differ from ours and, if you access other sites, information may be collected about you in accordance with the privacy policy of the other sites.

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